Terms & Conditions for Wander Khmer
Effective Date: June 15, 2026
Welcome to Wander Khmer. By accessing our website (wanderkhmer.com) or booking a tour with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before securing your reservation.
1. Booking and Payment (“Book Now, Pay Later”)
- Flexible Reservations: We offer a “Book Now, Pay at Service” model to keep your travel plans completely flexible. No upfront credit card deposit is required to secure your date.
- Payment Collection: Full payment for your tour is collected in person on the day of your scheduled activity.
- Accepted Currencies: We accept payment in crisp US Dollars (USD) or the equivalent in Cambodian Riel (KHR). Please note that torn or highly worn USD notes are generally not accepted in Cambodia.
- Exclusions: Unless explicitly stated in the tour itinerary, your payment does not include the official Angkor Enterprise temple pass, personal travel insurance, or additional personal expenses.
2. Cancellations and Modifications
- Guest Cancellations: Because we do not take an upfront deposit, we kindly request that if you need to cancel or reschedule, you notify us via WhatsApp or Telegram at least 24 hours in advance so we can adjust our guides’ and drivers’ schedules.
- Modifications by Wander Khmer: We reserve the right to alter itineraries due to extreme weather, sudden road closures, or fluctuating water levels (specifically for Tonle Sap tours) to ensure your safety and the best possible experience.
3. Guest Responsibilities
- Punctuality: Many of our experiences, such as the Angkor Wat Sunrise, require strict early morning departures. Guests must be ready in their hotel lobby at the designated pickup time.
- Dress Code Compliance: The Angkor archaeological sites and local pagodas are highly sacred. Visitors must wear clothing that covers both shoulders and knees. Temple guards will deny entry for non-compliance, and Wander Khmer is not responsible for missed entries due to dress code violations.
- Physical Fitness: Certain tours involve walking on uneven ancient stones, navigating steep temple stairs, or light jungle trekking (such as Phnom Bakheng). Guests are responsible for assessing their own physical ability to participate safely.
4. Liability and Insurance
- Travel Insurance: We strongly advise all guests to carry comprehensive personal travel and medical insurance.
- Assumption of Risk: By booking a tour, you acknowledge that travel involves inherent risks. Wander Khmer, its guides, and its drivers are not liable for any personal injury, loss, or damage to personal property that may occur during the tour.
5. Governing Law
These Terms & Conditions are governed by the laws of the Kingdom of Cambodia. Any disputes arising from these terms will be resolved under Cambodian jurisdiction.